Following my post from a few days ago I was advised to contact the b-mobile Help Desk. The result can be capsulated in the following two tweets. I am considering my next move and any potential reaction from b-mobile.

Re: sb1.tumblr.com/post/158687175… @bmobile_jci‘s service desk says: Yes, the speed is very slow. Consider switching to another provider. 1/2

— Chad Kohalyk (@chadkoh) January 20, 2012

No offer of refund, or any other incentive to stay. I guess they never heard of Getting to Yes. #customerservice #fail /cc @bmobile_jci 2/2

— Chad Kohalyk (@chadkoh) January 20, 2012